September Update
this was originally published as our September Newsletter. If you’re a current member and do not receive these emails be sure to let me know.
Happy September! I'm here with an all things Gain update today.
It's been 13 weeks since we reopened our doors on June 1st and started operating in the Post-COVID World. In those 3 months, we've had 1829 individual client sessions. While dramatically less than a typical summer, I'm pleased that we've been able to operate safely and so many of you have been unwilling to sacrifice your health and well-being.
Alex, Taylor and I are getting our reps in, too. We're getting used to our new warm up format, becoming masters with the new programming software and we've become exceptional at disinfecting. Which, by the way, we've gone through at least 10 gallons of.
While the business is different, we feel as though our new format is better able to serve you. We're more organized, peoples' workouts are more efficient and most importantly we're able to give everyone more attention.
If you don't know, we now warm up as a group, with each person in their own individual workout pod. Each member has a whiteboard with their training for the day already planned out and we set up any and all equipment you'll need for the duration of the session. This has helped us keep everyone physically distant and ensures there's no equipment sharing.
Going forward, please remember to wear your mask when you walk in, when you exit, and if you need to travel across the gym for any reason and won't be able to stay physically distant from everyone. Also, don't skip the hand sanitizer when you walk in. There are 3 touch-less dispensers in the office, use them!
These policies are what's keeping us alive, please continue to follow them.
Here are some more updates for you:
SCHEDULE
The schedule will remain the same moving forward.
The gap in-between sessions allows us to re-clean (yup, we clean everything twice) all used equipment and commonly touched surfaces, lets the gym air our and gives us the time to prepare the equipment and whiteboards for the next session.
We're holding off on Saturday's for now. Simply put, we're doing a lot to operate safely and adding an additional day, when we've already added so much to our plates, will spread us out too thin.
They're not gone forever, but they're gone for now.
A couple other notes on the schedule:
Tuesday/Thursday, as it has been historically, is less busy than Mon/Wed/Fri.The spots that usually have the most openings are 10/10:30am, 12:00pm and 7:00pm. The busiest times are early in the morning and 5:30pm.
LABOR DAY
We will be open regular hours on Monday September 7th.
SESSION SIZE
We're expanding our squat rack system so we can safely add more spaces to each session and keep up with physical distancing.
We've felt as though we have the space to add more people, but not the equipment and designated areas to do it safely. Having the additional spaces will free up clogs in the schedule and make it more likely you can make it to those hard to book sessions.
As soon as we get it installed, the class size will increase to 6. If/when we feel comfortable, we will increase this to 7 with a long-term goal of 8 spots session.
AS A REMINDER
Book you session within 6 hours of the start time.
Cancel within 2 hours - but more is be better.
As everyone has gotten into the swing of things, we've seen an increase in no shows and late cancels. I cannot stress enough how unacceptable this is. You are preventing someone else from working out when you late cancel.
Yes, the schedule is more rigid than in the past, but the world is a different place and we all have to make sacrifices because of that. Please, help us, and your fellow Gain Members out by sticking to your sessions and showing up on time.
A note on the waitlist: if a session says "waitlist," it means that no one has signed up for the waitlist. If a spot opens up, you will immediately be notified that you got into the session (via email or text depending on your Mindbody preferences). Since a lot of people are booking weeks out in advance (you can go 4 weeks with MB), chances are good you will get off the waitlist. If it says "call," that means someone is already waitlisted for the class.
Please do not call the office number if you do need to make a last minute change, or miss the sign up window. Text the coach who is on the schedule for the time you want to come. It's also helpful if you text your coach if you're going to be late so we know to get started without you.
All of our cell phones are listed at the bottom of the email. Add them to your contacts list.
Good Bye Mindbody
Starting on October 1st, we're retiring Mindbody.
Active members will receive an email to confirm account details over the new few weeks as we transition to the new system. If you get an email to update any account information please do so as quickly to help us make this transition as seamless as possible.
This new software is more streamlined, easier to use and will be a nice upgrade for us all.
NEW WEBSITE
Our website got a facelift, be sure to check it out - especially if you've been out of the Gain Game for a while, we have a new Once per week membership offering that we've never done before.
VIRTUAL TRAINING
If the pandemic taught us anything it's that virtual training and at-home training is here to stay.
If you're on the fence about coming back to the gym, or need a fresh routine customized for whatever equipment you have access too, be sure to get in touch to see how we can help.
We have bodyweight-only programs, reGAIN, which is a program for former college athletes looking to get their edge back and I've finally started doing endurance coaching for people training for a race or just looking to formalize their training.
TRUECOACH
If you don't know, we retired the old sheets to minimize physical sharing and now track everything digitally. This has been a game changer for us in terms of workout history and having all the right information to make your workouts challenging.
It's also given the people still training at home a resource to upload videos for technique recommendations, and it provides workout history and built in accountability.
For you in person members: we plan out the days in true coach regardless of which days you plan to come in the gym. This means you may get an email saying you skipped a workout even though you didn't come in. If this bothers you, you can turn off the email notifications through your true coach app.
There, that covers it all. This was a long overdue update of everything happening. I want to close out by saying thank you. It's hard running a gym normally, and it's really hard during a pandemic when you're forced to shut down for months on end and people are scared to be around each other. We're fighting through this and will do everything we can to come out on the other side. Thanks for sticking with us and trusting in what we're doing - it literally means everything to us.
Please let me know if you have any questions and I hope to see you in the gym soon!
Justin Miner
@justinminergain
